COVID-19

new coronavirus covid-19

Dear partners and clients,

For thirty years now, we have constantly shown our real need to assure our guests’, partners’ and employees’ care and safety.

During this newfound situation we are experiencing, our biggest challenge is to ensure you that we will continue with the same powerful presence throughout the coronavirus era.

We would like to be absolutely transparent in regards to the matter that our personnel’s wellbeing is one of our priorities.
We remain constantly up to date for any new needs, innovating ways to work and we make sure that our staff is properly trained.

We inform you about the precautions taken in our business.

• Daily update regarding the last news from reliable sources.
• Daily oral and written briefing of the current staff regarding the adaptations for the precautions.
• Appropriate training and file keeping.
• Daily ventilation of the work spaces, guest rooms and visiting areas.
• Placement of sanitizers in all work and visiting areas.
• Regular check of the water supply and irrigation system and maintenance of any damage.
• Supply all the common areas with hand soap and paper towels. Regular cleaning of the areas with sanitizing products.
• Procurement of all the necessary items (face masks, liquid sanitizers) suggested by the relative circulars.
• Monthly pesticide.
• Posting of all the announcements regarding the precaution measures in all the areas translated in other languages with pictures. Oral and written update of the clients upon arrival.
• Keeping a file for daily activities.
• We include the precautions we have taken in all our social accounts, blog and newsletters.
• Adaptation of the work conditions by working from home and Skype meetings.

In particular

1. Organizational measures

• Consideration of the introduction of ways of organising working time, in accordance with existing legislation, for the gradual arrival and departure of workers, in order to limit the number of workers in the workplace.
• Reorganisation of jobs or modification of production process or technical measures, where jobs are adjacent to each other or with customer-service positions, partners, etc., such as the installation of protective dividers e.g. Plexiglas, demarcation of a tapespace, marking on the ground to remind the required safety distance, etc.
• Regulation of access to common areas such as e.g. break spaces, toilets, dining areas within the business, etc., in order to avoid overcrowding and compliance with the criterion of safe distance.

2. For the staff

The information, instructions and training are properly formulated to be understood by all employees. In this way they understand and recognize their obligations.

• Frequent hand washing with soap and water for at least 20 seconds, and definitely before and after eating and after a visit to the toilet. Alternatively, use antiseptics with alcohol.
• Covering the nose and mouth during coughing or sneezing with a tissue / alternatively in the middle of the elbow.
• Dispose of paper towels or other personal hygiene items or tools used to disinfect work surfaces, according to the company's instructions.

3. Environmental measures

They are considered essential for reducing the spread of the virus and include the following:

• Adequate ventilation of workplaces and regular maintenance of ventilation - air conditioning systems.
• Cleaning with detergents or disinfectants, regularly and definitely when changing shifts: the infrastructure and surfaces of workplaces (floor, knobs, handrail switches, etc.) of utilities and work equipment as well as tools, appliances and objects used (phones, keyboards, remote controls, hoists, etc.).

4. Self-assessment of the company regarding the measures taken to prevent the spread of SARS-COV-2

Completion of a business self-assessment form to facilitate the adoption of appropriate measures to prevent the spread of corona SARS-COV-2 for the complete protection of workers. Every day we are informed and adapted to what is needed.

Reception desk /check-in and check-out

• Credit or debit cards are recommended for payment of hotel costs
• All keys and cards will be disinfected.
• Mandatory extension of duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.
• Signage and floor markings will be used to remind customers to keep their distance from one another.

Cleaning, disinfection, housekeeping (rooms and public areas)

• We will reinforce our sanitation services in all public areas.
• We will pay special attention to cleaning “high-frequency touch points” such as door handles and elevator knobs.
• Meticulous cleaning and very good room ventilation will take place between the stays of our guests.
• The daily cleaning service as well TV and air conditioner controls will have disposable covers.
• The doors and windows of all rooms will be opened daily for natural ventilation.
• Individual antiseptic gels will be placed in each room.

Food services – Kitchens

• All kitchens in our hotel are following Hazard Analysis Critical Control Points (HACCP), an internationally recognized method of identifying and managing food safety related risk.

Food services – Restaurant & Tavern and Pool bar

• One customer per two square meters is allowed in the indoor and outdoor spaces of restaurants, cafes and bars.
• Social distancing through table spacing and guest seating.
• The maximum number of customers per table is ten people. There is no limit in the case of a family with minors.
• Disinfection of tables, counters, surfaces etc., after each use and regular airing of the outlets.
• During the meals at the Restaurants guests are obliged to wear a face mask
• Hand sanitizers will be available next to the buffets
• It is highly recommended that children should be supervised
• Signage and floor markings will be used to remind customers to keep their distance from one another.

Swimming pools and other recreational water facilities

• Only outdoor swimming pools in hotels are allowed to operate, according to the current legal framework (number of bathers: the crowding density in hotel pools is calculated with an index of 5 square meters of water surface per person).
• Physical distancing:
  – The layout of seats on swimming pool decks (sunbeds, chairs, sun loungers, etc.) will be such that the distance between the ends of the seats of two people under two different umbrellas will be at least 2 meters in each direction.
  – All seats, tables, price lists and any other items will be disinfected after a guest leaves and before being used by another guest.

Shops operating in hotels

• Special floor markings will be used for guests to maintain the proper distance (1.5 meters) from one another.

Public areas (outdoor and indoor)

• Signage and floor markings will be used to remind customers to keep their distance from one another.
• Installation of antiseptic solutions (fixed or non-fixed devices) will be placed in all public areas.
• Hotel customers are not required to wear antibacterial face masks (unless of course they are ill/having a cold or belong to a vulnerable group) during their stay in our hotel.
• Except from the restaurants

Action Plan in case of Covid-19 incident:

If a guest shows symptoms relating to COVID-19, the following procedure is followed:

• The hotel's health manager will contact the doctor and he will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed.
• The guest will be asked to remain in their room with the door closed, until the lab results are returned.
• Patients, who show symptoms of respiratory infection, will receive a simple surgical mask and tissues immediately.
• If the patient has a companion who wishes to stay and take care of them, they will be given a simple surgical mask and be advised to wash their hands every time they come in contact with the patient.
• Members of staff are advised to avoid entering the patient's room unless absolutely necessary, in which case a member of staff will be selected to deal exclusively with the patient. Used protective equipment is discarded in a covered waste bin and is not reused.
• After discarding the protective equipment, staff are required to wash their hands thoroughly.
• If the COVID-19 test returns positive, the case will be reported to the National Public Health
• Organization who will then provide further instructions.

If an employee exhibits symptoms relating to COVID-19, the following procedure is followed:

• The hotel's health manager will contact the doctor and he will visit the suspected case for evaluation. If necessary, a COVID-19 test will be performed.
• The member of staff will be asked to remain in their house, in their room with the door closed, until the lab results are returned.
• Patients who show symptoms of respiratory infection (cough, sneezing, runny nose), will receive a simple surgical mask and tissues immediately.
• All surfaces and equipment that have come into contact with a patient are thoroughly cleaned.
• If the COVID-19 test returns positive, the case will be reported to the National Public Health
• Organization who will then provide further instructions.
• An investigation is then carried out to determine the possible exposure of other employees or guests, who will then be asked to follow the instructions of NPHO.

Cleaning and Disinfecting a Patient's Room

• All surfaces that have come into contact with a patient are thoroughly cleaned.
• Housekeeping staff are required to use a simple surgical mask and gloves. After removing their gloves, staff are required to wash their hands thoroughly

The safety and security of our guests and staff was always and will remain our highest priority.

Fully committed to your well-being, we are looking forward to welcoming you back!

The team of Arolithos